Return Policy & FAQ
RETURN POLICY
Q: Do you accept returns?
A: Yes. Please Note: My Return Policy For Customers Located Within The USA Is Different From My International Return Policy, So Please Make Sure To Reference The One That Pertains To You.
USA Return Policy
With the exception of custom made to order or personalized items, I accept returns initiated within 14 calendar days of the item's delivery. The return shipping cost must be paid by the customer, and the refund will not include the original shipping charge.
Exception: If the item is somehow not as described or defective, I will require photos and/or video proof of the difference or defect. Upon verifying the item is indeed defective or not as described, I will provide a prepaid shipping label to return it, and offer a replacement or refund, which in the case of refunds, it will include the original shipping fee.
International Return Policy
With the exception of custom made to order or personalized items, I accept returns initiated within 14 calendar days of the item's delivery. The return shipping cost must be paid by the customer, and the refund will not include the original shipping charge.
Exception: If the item is somehow not as described or defective, I will require photos and/or video proof of the difference or defect. Upon verifying the item is indeed defective or not as described, I will issue a full refund which will include the original shipping fee, and a return will not be necessary.
Q: Do You Accept Cancellations Or Returns On Custom Made Or Personalized Items?
A:
Cancellations
Custom Made To Order & Personalized Items Can Not Be Canceled More Than 1 Hour After The Order Is Placed. I Often Start These Orders Immediately And Once Started, They Can Be Re-Sold Or Returned To Inventory.
Returns:
Custom Made To Order And Personalized Item Returns Are Not Accepted.
Exception: If the item is somehow not as described or defective, I will require photos and/or video proof of the difference or defect, and upon verifying the item is indeed defective or not as described, I will provide a prepaid shipping label to return it, and offer either a replacement or refund, which in the case of refunds, it will include the original shipping fee.
Frequently Asked Questions:
Q: When will my order ship?
A: My accessories have a 4 business day handling time, but this is primarily just in case I need it due to an unexpected delay or emergency. I typically ship on Monday, Wednesday & Friday, and I make every effort to get my orders shipped the same or next day after they're placed. Please keep in mind though, most of my items are either handmade or modified, and many require gluing which also requires time to dry. If you have any questions about your order's handling time, please feel free to message me. Thank you for your patience and understanding!
Q: What do I do if my bottle arrives leaking?
A: Every Bottle is checked vigorously for leaks before it's shipped, however, because bottle gluing isn't an exact science, and also because USPS is not always gentle when handling packages, occasionally a bottle will spring a leak in transit. If this happens, please contact me immediately so I can work on getting you a replacement bottle right away. One of my favorite sayings when it comes to problems with orders is, "I cant fix and issue, unless I'm given the opportunity to." This basically means that if you do not contact me directly to bring it to my attention, I can't fix it for you, so I ask that if you have any order problems, you contact me directly by sending a message, not by leaving it in a review. My first priority is to make my customers happy with their purchase, so if youre not happy, please give me a chance to fix the reason for you.
What Is The Difference Between The 5 Different Paci Modification Types?
A.
REVERSIBLE MAGNETIC:
A magnet is placed inside an open felt circle pocket with a slit on the front of it so you can slip it out & flip it over to change the polarity. The felt pockets also protect the paint on your baby's lips from coming off from rubbing against the metal magnet.
ADHESIVE PUTTY:
Putty is used on baby's that have no internal magnet by literally sticking the pacifier to the baby's lips. It can also be molded to form a nipple for open mouth or silicone babies.
UNCUT:
The original nipple is still on the paci. Best for open mouth & silicone babies.
CUSTOM PREEMIE NIPPLE:
A smaller, more narrow nipple I make with a mold and permanently attach to a pacifier for silicone babies with small mouth openings.
CUSTOM MICRO PREEMIE NIPPLE:
A much smaller, more narrow nipple I make with a mold and permanently attach to a pacifier for silicone babies with very small mouth openings.
Q. Why Is The Formula In My Bottle Getting Thick, And How Can I Fix It?
A. Sadly, there are no fake formula recipes that exist that do not eventually go bad in some way. However, the recipe I use lasts a lot longer than most, and typically doesn't rot, stink or mold when it goes bad like many other recipes out there do. The average lifespan of our bottles is 6-12 months, and when nearing the end of it, the formula will start to thicken up. This can't be undone, but there are a few things you can do to prevent it, such as giving it a good shake at least once per week will increase its life spansubstantially. Letting it sit for long periods will shortrn it. Also, do not expose the bottle to direct sunlight or extreme cold or heat. Store it at room temperature somewhere sunlight cannot reach. I am still searching for a recipe that lasts indefinitely, and will keep looking until i find one, but in the meantime, I appreciate your patience & understanding!
Auntie M ♡